The Delaware River Railroad Excursions in Phillipsburg New Jersey are operated as a partnership between the NYSWTHS and the Black River and Western Railroad. the entire operation is operated on a volunteer basis.
ticket Q & a
Please read this BEFORE ordering your tickets, as it will help you to understand what to order and what will happen once you do. Whatever you do, DO NOT hit the send key twice (double click), or it will duplicate your order and charge your account twice.
There are also some things you need to be aware of before you ride –
Steam and diesel engines are noisy – they spit steam, the whistle/horn is loud, so if loud noises bother you or scare your child, be aware or discuss this with your child.
Steam engines are dirty – this is unavoidable. While we strive to keep our cars clean, coal dust gets everywhere. Our advice is to wear older clothes, and avoid wearing whites.
Q. How long is the ride and where does it go?
A. The ride takes about an hour, and travels south along the old Pennsylvania Railroad Scranton to Trenton route along the Delaware River for about 5-6 miles. We are working constantly to lengthen the ride, and hope to reach Riegelsville this year.
Q. I ordered tickets online, when do I receive my tickets?
A. We do not mail tickets, you take the confirmation email with your order number to the ticket booth, and the ticket agent will give you your tickets.
Q. I did not see a confirmation page with an order number, what do I do?
A. Not receiving a confirmation page with an order number means your order did not go thru, or the credit card company did not approve your order for some reason. (This is usually due to a typo or incomplete information)
Q. I have a ticket problem – I ordered too many, the wrong day, couldn’t make it, etc. How do I fix this?
A. Email our treasurer at susqtrainride@aol.com, explain your problem, and he will fix it for you or tell you what to do next.
Ticket Refund & Exchange Policy
Normally, if a ticket problem presents itself, our policy is to exchange your tickets for a future date.
Under unusual circumstances, we will refund your ticket price.
Our liability is limited to the price of the tickets ordered, through exchange or refund only.
Polar Express – any request for exchange or refund must be made at least 7 days prior to the date of ride, after that all requests must be denied.
Q. Are there bathrooms on the train?
A. We have Port-A-Johns in the station, and bathrooms on the train. Be aware there is NO running water. We have wipes and sanitizers in the bathrooms on the train available for your use.
Q. I have someone in a wheelchair, will they be able to ride?
A. We are not set up to handle wheelchairs. If the person can stand and walk up 4 steep stairs, or is a child, we can lift them up into the car. We have one car that is wheelchair friendly, but no ramp to get them on board. There is also a steep hill to get from the ticket booth to the train, but we do have a golf cart that can assist those who need help on the hill, just alert the ticket agent or conductor and he will take care of you.
Q. I would like to have a special occasion/class trip/Scout Troop on the train, are group rates available?
A. In most cases yes they are, email our group sales department at groupsales@nyswths.org
Q. I tried to reach you by phone/email, and no one has gotten back to me.
A. We are all volunteers, and like you have day jobs. Our office phone (877-train-ride) is manned on Wednesday nights between 7 and 9 PM. If you call other than at that time, please leave us a NIGHT TIME number where we can call you back or give us a few days to get back to you via email. The ticket booth line (908-454-4433) is only manned during train trips Saturdays and Sundays from 10 to 4.
Q. What is the difference between Polar Express and Santa train rides?
A. Polar Express is all about the book, the experience of a little boy on Christmas Eve. The train departs, the lights go down, and you hear the story of ’The Polar Express’. Chefs deliver hot cocoa and cookies to the children. Suddenly, the train stops, and Santa boards the train! He visits briefly with all the children, and his elves hand our bells from his sleigh. But due to time limitations he can’t spend a lot of time with each child. Pictures are encouraged.
Santa Train rides are calmer, slower, and allows Santa time to sit and talk to all the children. He will encourage them to sit on his lap, tell him what they want for Christmas. He will check the naughty and nice list to see where they are and his elves will hand out candy canes to all the children. If you want Santa to spend time with your child, this is the ride you want.
Q. What is the Wine Train?
A. The Wine train is a Warren County Tourism Award winning joint venture with Alba Vineyards. We have a special car reserved for you. You get on the train at the station, ride to the end of the line, where a bus meets you and takes you 2 miles to the vineyard. There the wine master takes you on a tour of the winery, the fields, and gives you a complimentary wine glass and a variety of wines to taste. You then take the bus back to the train, and ride back to the station
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